CIS 315 Management Information Systems

Laudon, Kenneth C., Laudon, Jane P. Management Information Systems, 15th Edition 2017, published by Pearson
ISBN-13: 978-0133050691
ISBN-10: 0133050696

Students can obtain this text book from the following source:

https://www.pearson.com/store/p/management-information-systems-managing-the-digital-firm/P100002462622

https://www.amazon.com/gp/product/0133898164/ref=dbs_a_def_rwt_bibl_vppi_i0

All reading and (optional) homework assignments referenced in this syllabus refer to this text

1) In addition, it is recommended that students have access to MyITLab®, by Pearson. This can be accessed here:
https://www.pearsonhighered.com/product/Laudon-My-IT-Lab-for-MIS-with-Pearson-e-Text-Access-Card-for-Management-Information-Systems-Managing-the-Digital-Firm-13th-Edition/9780133826135.html

2) The following study guide will be made available upon enrollment:
Laudon, Kenneth C., Laudon, Jane P. Powerpoint Presentation to accompany anagement Information Systems, 13th Edition 2014, published by Pearson

Lesson Overview

Lesson 1: Information Systems in Global Business Today
Read Chapter 1

In this lesson the students learn about why information systems matter in today’s global business environment. The students look at how digital convergence is changing the business environment. The students examine what an information system is and take a business perspective on information systems. The students distinguish between the technical approach and the behavioral approach to understanding information systems.

Lesson 2 Global E-Business and Collaboration
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In this lesson the students examine technology and the digital firm. The students look at new business models and value propositions. The students explore the different categories of electronic commerce including customer-centered retailing, business-to-business electronic commerce, and new efficiencies. The students look at the newly emerging electronic commerce payment systems. The students learn about how intranets support electronic business and examine intranet applications for electronic business. The students look at four different types of systems and how each system relates to the other systems. The students examine the systems from the functional perspectives of sales and marketing and manufacturing and production. The students look at product life cycle management systems with respect to faster products and faster processes. The students also examine the most up to date IT finance and accounting systems and human resources systems. The students learn about integrating functions and business processes in terms of business processes and information systems and systems for enterprise-wide process integration.

Lesson 3: Information Systems, Organizations, and Strategy
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In this lesson the students learn about the common and unique features of organizations. The students look at how information systems impact organizations and business firms. The students look at economic impacts as well as organizational and behavioral impacts. The students examine the impact of the internet on organizations. The students learn about how IT affects management decision making and the role of managers in organizations. The students look at different models of decision making and the implications for the design and understanding of information systems. The students explore information systems and business strategy and look at the value chain model. The students examine firm-level strategy and information technology as well as industry-level strategy and information systems. The students look at IT with respect to competitive forces and network economics.

Lesson 4: Ethical and Social Issues in Information
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In this lesson the students learn about the ethical and social issues related to systems. The students explore the moral dimensions of the information age and examine technology trends that raise ethical issues. The students learn about ethics in an information society in terms of responsibility, accountability, and liability. The students learn about professional codes of conduct and look at some real-world ethical dilemmas. The students explore the moral dimensions of information systems including information rights, privacy and freedom in the internet age, property rights, intellectual property, accountability, liability, and control system quality.

Lesson 5: IT Infrastructure and Emerging Technologies
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In this lesson the students look at the different components of infrastructure. The students examine computer hardware platforms, operating system platforms, and enterprise software applications, as well as data management and storage. The students look at networking and telecommunications platforms and internet platforms, as well as consulting and system integration services. The students look at contemporary hardware platform trends such as computer hardware platforms, operating system platforms, and enterprise software applications. The students learn about contemporary hardware platform trends and the emerging mobile digital platform. The students look into grid computing, virtualization, cloud computing, green computing. The students also look at autonomic computing, high-performance and power-saving processors. The students learn about contemporary software platform trends such as Linux and open source software. The students look at software for the web: such as Java and Ajax. The students examine web services and service-oriented architecture as well as software outsourcing and cloud services. The students learn about management issues such as platform and infrastructure change, management and governance. The students examine hands-on projects and learn about management decision problems such as improving decision making by using a spreadsheet to evaluate hardware and software options. The students look at how to use the web research to budget for a sales conference.

Lesson 6: Foundations of Business Intelligence
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In this lesson the students learn about organizing file organization concepts and problems with the traditional file environment. The students look at the database approach to data management and database management systems. The students examine the capabilities of database management systems and how databases are designed. The students learn about using databases to improve business performance and decision making and using data warehouses. The students learn about tools for business intelligence such as multidimensional data analysis and data mining. The students look at how to managing data resources using the web. The students learn about how to build a relational database for inventory management.

Lesson 7 Telecommunications, the Internet, and Wireless Technology
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In this lesson the students learn about telecommunications and networking in today’s business world. The students look at the business telecommunications environment and current networking and communications trends with respect to the business value of telecommunications and networking. The students examine contemporary networking infrastructure such as networks and corporate infrastructure. The students look at digital networking technologies with respect to physical transmission media. The students examine different types of networks such as broadband network services and technologies. The students learn about different facets of the internet such as internet addressing, architecture, and governance. The students look at internet services with respect to the World Wide Web intranets and extranets. The students learn about next-generation networks and internet2. The students look at technologies and tools for communication and e-business such as e-mail, chat, instant messaging, and electronic learn aboutions groupware, teamware, and electronic conferencing internet telephony.

Lesson 8: Securing Information Systems
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In this lesson the students learn about system vulnerability and abuse. The students look at what makes systems vulnerable to malicious software, viruses, worms, trojan horses, and spyware. The students learn about hackers and cybervandalism as well as computer crime and cyberterrorism. The students learn about internal threats such as untrustworthy employees and software vulnerability. The students examine the business value of security and control and the legal and regulatory requirements for electronic records management. The students learn about the reliability of electronic evidence and computer forensics. The students learn about the need for establishing a management framework for security and control and look at the different types of information systems controls. The students learn about risk assessment and security policies. The students look at the importance of auditing in the control process. The students examine different technologies and tools available for security and control such as firewalls, intrusion detection systems, and antivirus software. The students learn about securing wireless networks with encryption and public key infrastructure.

Lesson 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications E-Commerce: Digital Markets, Digital Goods E-Commerce: Digital Markets, Digital Goods
Read Chapter 9

In this lesson the students look at enterprise systems and enterprise software. The students learn about the business value of enterprise systems. the students look at supply chain management systems in terms of information and supply chain management and examine supply chain management software. The students look at global supply chains and the internet and the business value of supply chain management systems. The students look at customer relationship management systems and customer relationship management. The students learn about customer relationship management software and operational and analytical CRM. The students learn about the business value of customer relationship management systems and new opportunities and challenges with respect to enterprise applications. The students look at using database software to manage customer service requests and evaluating supply chain management services

Lesson 10: E-Commerce: Digital Markets, Digital Goods
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In this less the students learn about what the unique features of electronic commerce (e-commerce), digital markets, and digital goods are. The students look at the principal e-commerce business and revenue models with respect to advertising, sales, subscription, free/freemium, transaction fee, and affiliate. The students examine how e-commerce has transformed marketing through the internet by providing marketers with new ways of identifying and communicating with millions of potential customers at costs far lower than traditional media. The students look at how crowdsourcing utilizes “the wisdom of crowds” to help companies learn from customers in order to improve product offerings and increase customer value. The students examine behavioral targeting techniques increase the effectiveness of banner, rich media, and video ads. The students look at how e-commerce affected business-to-business (B2B) transactions and explore the role of mobile commerce (m-commerce) in business. The students look at what issues must be addressed when building an e-commerce web site.

Chapter 11: Managing Knowledge
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In this lesson the students look at the knowledge management landscape and the important dimensions of knowledge. The students explore the knowledge management value chain and look at types of knowledge management systems. the students explore the enterprise-wide knowledge management systems and enterprise content management systems. The students look at knowledge network systems and collaboration tools in terms of learning management systems.
We look at knowledge work systems in terms of knowledge workers and knowledge work. The students learn about the requirements of knowledge work systems and give examples of knowledge work systems and intelligent techniques. The students learn about expert systems and organizational intelligence. The students examine fuzzy logic systems, neural networks, and genetic algorithms.

Lesson 12: Enhancing Decision Making
Read Chapter 12

In this lesson the students look at decision making and information systems. The students learn about the business value of improved decision making. The students examine different types of decisions and the decision-making process. The students learn about how managers make decisions in the real world and high-velocity automated decision making. The students look at the business intelligence environment and learn about business intelligence in the enterprise. The students look at business intelligence in terms of analytics capabilities and management strategies for developing BI and BA capabilities. The students explore business intelligence constituencies and decision support for operational and middle management. The students look at decision support for senior management in terms of the balanced scorecard. The students learn about enterprise performance management methods and group decision-support systems (GDSS).

Lesson 13: Building Information Systems
Read Chapter 13

In this lesson the students define systems as “planned organizational change”. The students examine systems development in terms of organizational change and business process redesign. The students look at the development process in terms of modeling and designing systems and learn about structured and object-oriented methodologies. The students also look at alternative systems building approaches such as using the traditional systems life cycle, prototyping, and end-user development. The students look at building application software packages and the role of outsourcing. The students learn about application development for the digital firm using rapid application development (RAD) in terms of component-based development and web services.

Lesson 14: Managing Projects
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In this lesson the students learn about the importance of project management with respect to runaway projects and system failure. The students outline project management objectives and learn about the process of selecting projects. The students learn about management structure for information systems projects and how to link systems projects to the business plan. The students look at the critical success factors and the use of portfolio analysis and scoring models. The students learn about the business value of information systems in terms of cost and benefits. The students look at real options pricing models and learn about the limitations of financial models. The students learn about managing project risk the dimensions of project risk and risk management.

Lesson 15: Managing Global Systems
Read Chapter 15

In this lesson the students learn about the growth of international information systems and international information systems architecture. The students learn about the global environment in terms of business drivers and the state of the art. The students learn about organizing international information systems using global strategies and business organization. The students examine business reorganization with respect to global systems and strategy. The students look at technology issues and opportunities for global value chains. The students look at computing platforms and systems integration. The students learn about connectivity and software localization.

The student’s final grade will be based on a final examination. Examination questions will cover all topics covered in the readings. Students will have two hours to complete the final examination.  Students will be assigned a number grade from 0-100. A letter grade will also be issued in accordance with the following scale:

90-100 – A
80-89 – B
70-79 – C
0-69 – non passing